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In the market for an LCD TV? Get a Warranty!

If you read my previous posts, you know my story of my faulty LCD TV. The reason for this post is to share what I learned...always get the extended warranty on your television!

Open Letter to Sony regarding LCD TV Problems

*** UPDATE: With the help of the New York State Consumer Protection Board, I have come to an acceptable agreement with Sony. Read about it here. *****

TO: Sony Executive Review Committee
FROM: Brian O'Keefe
SUBJECT: Support Case E43668190
DATE: 1/8/2010

Thank you for your time in reviewing this letter. While I would like to have resolved this matter another way, it appears that this is the only way to communicate my concerns to Sony.

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